Accessibility

Accessibility statement for assistscotland.org.uk

This accessibility statement applies to assistscotland.org.uk

This website is run by Glasgow City Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• Change colours, contrast levels and fonts
• Zoom in up to 300% without the text spilling off the screen
• Navigate most of the website using just a keyboard
• Navigate most of the website using speech recognition software
• listen to most of the website using a screen reader

How accessible this website is

We know some parts of this website are not fully accessible:

• Some older PDF documents are not fully accessible to screen reader software
• Live video streams do not have captions

Feedback and contact information

Documents can be made available in a variety of different formats and languages, including BSL, on request.  If you would like more information about this or would like to request an alternative format or language please contact equality@glasgow.gov.uk.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact webmaster@glasgow.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us

Find out how to contact us www.glasgow.gov.uk/contactus

Technical information about this website's accessibility

Glasgow City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Disproportionate burden

Some large auto generated PDFs are not fully accessible. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will review the process for creating these PDFs.

Content that's not within the scope of the accessibility regulations

• PDFs and other documents
  
  Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services.

• Live video
  
  We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 12 April 2023. It was last reviewed on 13 April 2023.

This website was last tested on 12 April 2023 by CGI using Monsido.

Our 3rd party IT provider are CGI.  They have purchased the accessibility mointoring tool Monsido to aid accessibility testing.  Accessibility reports are generated using Monsido for review by GCC and CGI to identify issues.